Members of this team will operate in a highly collaborative way and will deliver on the Hard Rock values, while being held accountable for all service opportunities that may arise. Members of the Casino Marketing Team will work to resolve guest issues using a rich set of tools which include real time customer data and alert systems. The ideal candidate for this position will possess inherent guest service skills and a commitment to proactive service and recovery as necessary. Candidates should have sharply honed interpersonal skills inspire confidence and exude authenticity regarding both guest and team interactions. The VIP Sales Host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service.

As a member of the Casino Marketing Team, your foremost role will be to manage all aspects of a guest journey while on property, simultaneously coordinating with account development team members on pre-trip and post-trip planning.

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